Frequently Asked Questions

You can book online 24/7 via our booking page, call us on 0800 123 4567, or use the quick quote form on our homepage. We'll confirm your booking within 30 minutes and send you engineer details by SMS.

For standard bookings, we typically offer same-day or next-day appointments. For emergencies, we aim for a 45–90 minute response time in most UK cities. Book by noon and you'll often get a same-day visit.

Yes, absolutely. We ask for at least 24 hours' notice for cancellations to avoid a small admin fee. You can reschedule any time through your account, by calling us, or by emailing hello@swiftfix.co.uk.

For most jobs, yes — an adult (18+) should be present. For repeat visits from known tradespeople, we can sometimes arrange a key safe or key holder arrangement. Just let us know when booking.

Yes! Our standard bookings run 7am–10pm Monday to Friday and 8am–8pm Saturday and Sunday. Emergency services are available 24/7, 365 days a year including bank holidays.

We offer transparent, fixed-price quotes before any work begins. Hourly rates apply for some services (like handyman work), while others (like bathroom fits) are quoted as a project price. You'll always know the cost upfront. See our full pricing page.

No hidden fees — ever. For standard bookings there is no call-out charge. Emergency call-outs have a clearly stated fee from £95 which is quoted before the engineer is dispatched. Materials are invoiced separately at cost.

We accept all major debit/credit cards, bank transfer, Apple Pay, Google Pay, and PayPal. Payment is taken after the job is completed to your satisfaction. Subscription plan customers are billed monthly by direct debit.

Yes, full VAT-inclusive invoices are automatically emailed to you after every job. All prices on our website include VAT at 20%. Our VAT number is available on request.

We consider any of the following as emergencies: burst pipes, flooding, no power or dangerous electrical faults, boiler failure in cold weather, gas leaks, security breaches (broken locks/windows), and structural damage from storms. If you're unsure, call us — we'll advise.

If you smell gas:

• Open all windows and doors immediately
• Turn off the gas at the meter if safe to do so
• Do NOT operate any electrical switches
• Leave the building
• Call National Gas Emergency: 0800 111 999
• Then call us: 0800 123 4567

Our target response times are: 45 minutes in central London, Manchester and Birmingham; 60 minutes in most other UK cities; 90 minutes in smaller towns. These are averages — we always aim to be faster.

We cover 200+ towns and cities across England, Scotland and Wales. Our full coverage map is available on the About page. If you're unsure whether we cover your area, just enter your postcode in our quote form.

For most jobs, our engineers carry common materials on their vans. For larger projects, they'll provide a materials list as part of your quote. You can choose to supply materials yourself, or we can source them at trade prices.

For subscription customers, we try to allocate a dedicated tradesperson for your postcode area. For one-off jobs, we allocate the nearest available qualified engineer. All our tradespeople meet the same high standards.

All our work comes with a 12-month workmanship guarantee. If any issue arises from our work within 12 months, we'll return to fix it at no extra charge. This is separate from any manufacturer's warranty on parts or appliances.

Yes — all SwiftFix tradespeople carry public liability insurance (minimum £2 million cover) and are covered by our company-wide employer's liability insurance. All electrical and gas work carries additional trade-specific insurance.

We have a simple satisfaction policy: if you're not happy, tell us within 48 hours and we'll return to put it right, or provide a partial/full refund at our discretion. We resolve 99.8% of concerns within 24 hours.

Every tradesperson goes through a rigorous onboarding process: enhanced DBS check, identity verification, proof of relevant trade certifications, reference checks, a practical skills assessment, and a trial period with monitored customer feedback.

Yes — all our electricians are either NICEIC Approved or NAPIT registered, meaning they are authorised to self-certify electrical work under Part P of the Building Regulations. You'll receive the appropriate certification after work is completed.

Absolutely — every engineer who works on gas appliances is Gas Safe registered. This is a legal requirement in the UK. You can verify any engineer's Gas Safe registration on the Gas Safe Register website using their ID number.